By using the website BAKERWILCOX (the “Website”) and placing an order for products electronically you confirm that you have read, understood and agreed to the Terms and Conditions and Privacy Policies outlined below.

We have the right to revise and amend these Terms and Conditions and Privacy Policies from time to time to accommodate legal changes to the law and it is recommended that you read these carefully each time you place an order with us. Nothing in these terms and conditions shall affect the statutory rights of any consumer under the Consumer Protection Act 1987.

If you have any query in respect of any of the Terms and Conditions or of our Privacy Policy, then you should contact us at shop@bakerwilcox.com before placing an order with us.

General terms

When purchasing products from the Website or registering as a customer to create an account for future online shopping with us, you will be required to provide your personal details including your real name, phone number, e-mail address and any other information as necessary. Furthermore, you will be required to provide payment information which is true, accurate and valid at the time of making your purchase. You also confirm that you are the individual referred to in the Billing information which you have provided to us.

When registering to open an account with us for future shopping purposes, should any of your registration information change, please update your personal details within the account settings or notify us by email at shop@bakerwilcox.com. The online password that you create when registering should be unique and kept securely by yourself. Any breach of security must be notified to us immediately.

Products purchased by the buyer are for personal use or gift and should not be re-sold for commercial purposes or any other commercial benefit. In addition, BAKERWILCOX reserves the right to restrict multiple quantities of an item being sold to any one customer or to any one postal address.

We must receive full payment of the price of the product which you have ordered with us before your order can be accepted by us. Once we receive your payment in full, we will confirm receipt of this payment by sending you an email notification to the email address that you have provided to us on the purchase order form.

We make every effort to ensure that the colours of our products that appear on the Website are displayed as accurately as possible. The colour clarity may vary on different web browsers and devices and therefore we cannot guarantee exact display of colours that appear on your screen.

We take great care in trying to ensure that the product photos, descriptions and measurements are as accurate as possible and as such, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

Once you have made your choice and your order has been placed, we will send you an email acknowledging the details of your order. This email is a confirmation that we have received your order.

Neither our third party payment processors, printers nor our nominated courier has the authority to accept an order on behalf of BAKERWILCOX.

We reserve the right to refuse your order in the event, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms of Conditions.

It is our sole discretion to decline to process and accept a transaction for any reason or refuse service to anyone at any time. We will not be liable to you or any third party by reason of our withdrawing any product from the Website whether or not that product has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

All prices on this Website are given in British Pound Sterling (£) and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable.

The total amount of the order including VAT and shipping is displayed in the shopping cart on the checkout page.

You must make full payment for the undiscounted goods at the time of placing an order. The price of any product is the price in force at the date and time of your order. We reserve the right to change the price of any product before you place an order to reflect any increase in the cost to us which is beyond our control for example significant increase in the costs of labour, materials or other costs of manufacture.

We will inform you if a product’s actual price is higher than that stated in your order and you may cancel the order at that time before delivery.

If you are a customer whose credit or debit card is not denominated in British Pound Sterling (£), the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

For orders delivered within the European Union, the UK VAT rate of 20% will be applied to the price of the product at checkout stage.

Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office.  As the customer and importer of the goods, you will be responsible for these charges. BAKERWILCOX is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.

When you complete a purchase using our payment gateway, it will be processed by [Stripe] We recommend that you read [Stripe’s] privacy policy to understand their processes and treatment of your information, you can find more information at [Stripe] website here

To ensure that your shopping experience is safe and secure, BAKERWILCOX uses Secure Socket Layer (SSL) technology. We take reasonable care, in so far as it is in our power to do so to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

You can also opt to pay with PayPal. If you select this option at checkout, you will be directed to the PayPal site to ‘Log In’. You should review the amount shown before clicking ‘Pay Now’. Upon completion of the transaction, you will then return to shop.bakerwilcox.com. Payment will be debited and cleared from your account upon dispatch of your order by BAKERWILCOX. You confirm that the credit or debit card that is being used is yours or that you have been specifically authorised by the owner of the credit or debit card to use it. All credit or debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to BAKERWILCOX, we will not be liable for any delay or non-delivery of the products that you have ordered.

We take all steps reasonably possible to make our Website secure. All credit or debit card transactions on this Website are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment.

We will not store your credit or debit card details on our system or website. These details are held and handled separately by the payment providers Stripe and Paypal.

If using a promotional code, this is non-transferable and cannot be used as a cash alternative. Promotional codes also cannot be used in conjunction with any other promotional code or offer. Promotional codes must be redeemed by the end date stated in the print.

All rights, including copyright, trademarks and any other intellectual property rights in this Website are owned by or licensed by BAKERWILCOX or its licensors. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of BAKERWILCOX or its licensors. You may not modify, distribute or re-post anything on this Website for any purpose. You agree not to (and agree not to assist or facilitate any third party) to commercially exploit or create derivative works of such material and content.

If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violate the Terms of Conditions set out here, we may deny you access to our Website on a temporary or permanent basis.

We may include hyperlinks on this site to other websites or resources operated by parties other than BAKERWILCOX including advertisers. BAKERWILCOX has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.

If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.

For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

If for any reason you are unsatisfied with our product, you can write to us by emailing us at shop@bakerwilcox.com. You will need to provide us with full details including date of purchase, order reference number, your full name, correspondence address and contact details. We endeavour to resolve any issues of complain as quickly and as efficiently as possible.

Terms of Conditions of BAKERWILCOX together with its policies and procedures are governed by and construed in accordance with the English law. The aggrieved parties agree to submit to the relevant courts of England and Wales which will have exclusive jurisdiction.

Delivery information

Orders are dispatched from our printing house via International tracked delivery. Tracking numbers are available on request.

United Kingdom
Free Delivery

Europe
Free Delivery

EFTA: Norway, Switzerland, Iceland, Liechtenstein
£7.00

Australia & New Zealand
£6.00

Rest of the World
Free Delivery

Returns and refunds

If you are unsatisfied with your purchase or order, please send an email to shop@bakerwilcox.com. Any claims for remorse/misprinted/damaged/defective items must be submitted within 14 days. We will reply via email to discuss your case and set-out available options. Please do not return your product without first contacting our team.

When returning you must return the product in its original state, in its original gift box, with the original dispatch note and receipt that was supplied to you.

All delivery and return charges are non-refundable.

We have the right to not offer refunds or exchanges for items that are damaged or have been returned in a state that BAKERWILCOX deems as un-saleable. If goods are returned to us and are deemed non-acceptable for an exchange or refund. BAKERWILCOX will send them back to the customer on request. The cost of returning the product is payable by the buyer.

We cannot be held responsible for any items that fail to reach us or fail to reach us in good form. Until we receive your item(s) in good condition, they remain your responsibility. You are responsible for the financial value of any goods that are being returned until we receive them, so we recommend that you use a trackable postage service and retain proof of postage.

Once the product has been returned safely in its original condition to us you will be sent an email notification and your refund will be processed through your original method of payment.

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).

Privacy policy

BAKERWILCOX collects some of your personal information when you use our website. We collect your personal information when you make a purchase, sign up to our newsletter, create an account and when you contact us. We ask you to provide your personal information such as your first name, delivery address, email address and location of country. You provide this information on a voluntary basis and we only use this to provide our products and services to you.

We may collect further information about you during your visit to our website and the completion of your transaction with us. We will notify you on our website if we need to collect further information about you.

We automatically collect your log information i.e. IP address, browsing data and device information. We use this information to enhance your experience, complete your purchase/delivery and provide communication if you have signed up to our newsletters. We will also use your information to, provide you with our products and services, monitor trends, process transactions, identify you and authenticate your details, to improve and personalise our services, provide customer service, research and to manage your account.

We do not, and will not, sell any of your personal data to a third party – including your name, address, email address or credit card information.

We process your personal data to fulfil our contractual obligations to you. However, when you sign up to our newsletters, we rely on your consent to process your personal information.  If we ask for any personal information for secondary purposes e.g. marketing, we will ask you directly for consent or provide you with an opportunity to decline or opt out. If you decide to withdraw your consent for the processing of your personal information (after accepting or opting in), simply contact us on shop@bakerwilcox.com at any time.

We have security measures in place when we store your personal information. We will store the personal information you provide to us in order to fulfil your order. We may keep your personal information for purposes of complying with legal obligations such as tax laws. If we no longer require the personal information to provide the services to you, we will delete that personal information.

We may share your information with third-party suppliers who are working on our behalf and require access to your information to carry out billing and payment processing, order fulfilment and customer service. Our providers are carefully selected and we enter into applicable data processing agreements with such third-party suppliers to use your personal information only as necessary to provide services to BAKERWILCOX.

All third-party suppliers associated with us have their own privacy terms and terms of service covering the personal information you provide to complete your transaction. As soon as you leave our Website, our policies no longer apply. We highly recommend that you read the third-party company’s policies to understand their processes and treatment of your information.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

You have certain rights to your personal information including the right to access data we hold about you, to correct information we have on you, to request that we restrict the way in which data is processed about you, to delete your data, to object to the processing or to request data portability rights. Please contact us at shop@bakerwilcox.com if you wish to exercise any of these rights.

We have security measures in place to protect our website and as a result, the date we hold.

Our Website operates an email newsletter program which is used to inform our subscribers about the products and services we offer. You can subscribe using our online automated process at your own discretion. We may manually process some subscriptions although we will always obtain your consent prior to doing so.

Subscriptions are taken and held securely in compliance with the relevant laws, legislation and regulations. We do not pass any of your personal details to third parties. Email newsletters published by our website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. The activities we track can include when you open our emails, forward the emails, click links within the email content, times, dates and frequency of activity and purchasing. We use this data to enhance future email newsletters and supply you with more relevant content based on your activity.

Our subscribers are given the opportunity to unsubscribe at any time through our automated system. This process is detailed at the footer of each email newsletter. If an automated un-subscription system is unavailable, we will provide clear instructions to follow so you can successfully unsubscribe from our email newsletters.

We reserve the right to disclose your personal information to third parties in order to comply with legal obligations or to address violation of our terms and conditions.

Cookie policy

Our Website uses cookies to identify your computer and recognise you from other users which we can access when you visit our site in future. We use cookies to measure and analyse how our customers use the Website. This allows us to continuously improve our Website and your shopping experience.

A list of the cookies we use and specific information about what they do is available below.

Analytics
__utma, __utmb, __utmc, __utmz
Google analytics is a widespread software used to carry out statistical analysis of user activity. The information gathered, such as user numbers, pages visited, browsers used allows us to identify and understand our customers’ needs better.

Acceptance
__ce

This cookie stores whether you want or not to receive cookies from our website.

Cookies set by WooCommerce

Cookies are used by WooCommerce in a variety of ways.

Cookies depend on specific features that are enabled on a store. The cookies are active when a user interacts with one of these features or to allow admin functions to be performed from within the store’s dashboard (/wp-admin).

Details are provided in tables below, listing various cookies that are set for users of stores with the WooCommerce plugin installed.

Store front end:
woocommerce_cart_hash
Helps WooCommerce determine when cart contents/data changes (lasts for the session only).

woocommerce_items_in_cart
Helps WooCommerce determine when cart contents/data changes (lasts for the session only).

wp_woocommerce_session_
Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer (lasts for 2 days).

woocommerce_recently_viewed
Powers the Recent Viewed Products widget (lasts for the session only).

store_notice[notice id] Allows customers to dismiss the Store Notice (lasts for the session only).

No personal information is stored within these cookies.

Store dashboard (/wp-admin):

woocommerce_snooze_suggestions__[suggestion] Allows dashboard users to dismiss Marketplace suggestions, if enabled (lasts for 2 days).

woocommerce_dismissed_suggestions__[context] Count of suggestion dismissals, if enabled.
tk_ai session Stores a randomly-generated anonymous ID. This is only used within the dashboard (/wp-admin) area and is used for usage tracking, if enabled (lasts for 1 month).

Cookies set by Convert Pro

cppro-ft
cppro-ft-style
To identify if the user is a first time visitor to the site or a returning visitor (essential).

cppro-ft-style-temp
This is a temporary cookie which will expire after 24 hours (essential).

cp_style_{{cta_id}}
This cookie will be used to check if the user has already viewed and closed or if the user has opted-in for that particular call-to-action (essential for the display of call-to-action).

cp_v2_ab_test_completed-{{test_id}}
cp_v2_ab_test_pending-{{test_id}}
cp_v2_ab_test_display-{{test_id}}
This cookie will be used to identify the tests that the user has already viewed (essential for A/B test functionality).

How do I change my cookie settings?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

BAKERWILCOX reserves the right to make changes to our Privacy Statement and Cookie Policy at any time and will post updated terms on its Website. In the event of material changes, we will provide notification here or on our homepage so you are fully aware of our policies. Any amendments take effect as soon as it is posted on this page. Please read this Privacy Statement on a regular basis to ensure you have full understanding of our procedures.